Business relies on IT platforms and tools to streamline processes, cut costs, increase productivity, get better visibility, and enhance quality of end-user service. Shouldn’t IT organizations do the same?
It is perhaps one of the great ironies of the Information Age that, while business runs on IT, many IT organizations still depend on manual processes that are poorly documented – a situation that often results in poor communication, missed deadlines, and a lack of clear accountability.
Now, however, there is a unified IT platform for the IT department: Business Service Management. BSM does for the CIO what ERP does for the COO. BSM simplifies, standardizes, and automates processes, but it is focused squarely on the IT organization. It provides a platform for effective IT planning and operations. BSM enables IT management to be more predictive, proactive, and preventive, bringing consistency to operations and providing a common way of communicating – and thereby accelerating processes across functional areas within IT itself.
Stonebridge provides a comprehensive range of BSM advisory and technology services that enable CIOs and their IT organizations to scale processes and improve asset utilization through more efficient and effective provisioning and configuration, planning and governance, request and support, and monitoring. Using Stonebridge’s BSM Transformation methodology, we can guide the transformation of the IT organization from a reactive support group to a fully proactive, transparent, and credible business partner.
Stonebridge provides comprehensive BSM advisory, technology, and project management services.
Stonebridge BSM Service Catalog
BSM Phase Zero Services
Focus: Discovery / Future State Articulation
BSM Assessment Services
Focus: Current State Assessment, Strategic Architecture
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ISO/IEC 20000
- Pre-Certification Assessment
- Roadmap Program Development
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ITSM/ITIL
- Best Practice Maturity Assessment (ITIL v3 / CMMI)
- Maturity Roadmap Development
- Benefits Management Realization / Value Realization
- Service Management ROI Assessment
- Business Case Development
- BSM Technology Health Check Assessment (BMC ITSM Remedy Suite/BMC ITBM Suite)
BSM Transformation / Implementation Services
Focus: Operationalization, Validation, Continual Service Improvement
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Governance Services
- Governance Framework/Management System
- Service Management Office (SMO) Establishment
- SMO Role Augmentation
- Benefits/Value Realization Measurement
- BSM Transformation Architect & Program Manager Services
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ITSM Process Services
- Process Development / Optimization
- Process / Manager Role Augmentation
- Functional Role Augmentation
- Service Catalog Definition
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ITSM Advisory Services
- ITIL Adoption
- Organizational Change Management
- Coaching & Mentoring
- Continual BSM/ITSM Assessment
- Continual Service Improvement
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ITSM Training & Education Services
- Best Practice Awareness Training
- ITIL & ISO/IEC 20000 Certification Training
- Process & Tool Training Development & Delivery
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BMC ITSM Remedy Suite Technology Services
- Rapid Results Functional Requirements Workshop
- BMC ITSM Remedy Suite Installation & Implementation
- BMC ITSM Remedy Suite Custom Development & Integration
- BMC ITSM Remedy Suite Upgrades & Migration
- BMC ITSM Remedy Suite Reporting