We are sensitive to the fact that your organization’s needs are inherently unique. And we know that how and when you decide to engage Stonebridge should be based entirely on your business needs, your corporate culture, your priorities, your timeline, and your budget.
With that in mind, the Stonebridge Delivery Model offers maximum freedom and flexibility so that you can select a level of engagement that enables you to best utilize our technical skills and problem-domain experience.
Our Delivery Model comprises three distinct engagement types to provide you with a level of support you need, when you need it.
Stonebridge Managed Projects
In a project-based solution engagement, Stonebridge staffs and manages your development project from concept to deployment. We are accountable for all management components of the project, including managing the project schedule, budget, and deliverables-to-expectations and informing both Stonebridge and the client when risks or issues are identified.
This full-service approach to solution development, built on our vast project experience, knowledge of industry best practices, and defined Project Management Office methodologies, encompasses the entire solution life cycle and pertains to all of Stonebridge's practice areas.
SmartSource Managed Support Services
Through our SmartSource Managed Support Services, Stonebridge offers cost-effective onsite and offsite technical support at a fixed cost over the length of the contract.
SmartSource is built on a customer-defined service level agreement (SLA), so it provides you maximum flexibility to align the type, duration, and level of support precisely to your business’ current and anticipated needs. SmartSource’s business value directly impacts both your operational effectiveness and your bottom line:
Affordability – up to 50% reduction in operational and support costs
Accountability – predefined SLA-driven performance metrics
Flexibility – on-demand access to highly skilled resources when needed
Predictability – fixed costs, no surprises
Sustainability – protect and continually evolve your investment
Stonebridge provides SLA-defined SmartSource support in the following technical areas:
- Database Support and Administration
- BMC Remedy Support and Administration
- SharePoint Support and Administration
Client Managed Services
Through our Client Managed Services (CMS) delivery model, you can take full advantage of our technical competencies and solution set expertise at more competitive rates than in a Stonebridge-led solutions development project.
The essence of the CMS approach is in the term “client managed,” which means that you retain all project management responsibilities – which allows Stonebridge to pass significant cost savings on to you. The CMS delivery approach gives you more flexibility to manage manpower requirements on larger projects. At the same time, you can engage our resources in blended teams in order to reap the benefit of mentoring and knowledge transfer.
We offer CMS support for all of our Solutions.