BSM: Getting Beyond the Alphabet Soup
Sharon Beebe, Principal Consultant & Transformation Service Line Manager, Stonebridge BSM Practice
Wednesday, March 28, 2012
It is a common discussion topic I have had for years with colleagues, customers, and even family members. That is, how to describe IT Service Management so that a layperson can understand the concept. The first and most obvious stumbling block is all of the acronyms associated with the topic. The main culprits—ITSM, ITBM, and ITIL—share the abbreviation for Information Technology (IT). And that is where the general confusion about IT Service Management originates. People see IT and immediately think of it as a purely technical discipline. Not so.