The 'New' ITIL?

There is a lot of conversation and hubbub about the release of ITIL 2011. Is it a new version? Is it just minor changes? Are there new processes? Have some processes been removed?

The good news is that it is not a new version, but rather a new edition that will simply be referenced by the year it was published. The 2011 edition will improve inconsistencies, formalize a few processes that were referenced when ITIL v3 was introduced in 2007, and clarify some of the content.

For example, it is expected that the 2011 edition will contain more role descriptions, organization examples, improved and reorganized metrics (CSFs and KPIs), an updated glossary, consistent book chapter structures, lifecycle inputs/outputs, more process flow or activity diagrams, and enhanced function descriptions. There is a big clarification expected for the Service Strategy book as well (thanks to David Cannon!).

Publication/release date is July 29th, 2011, for the hard copies. If you have an online subscription, you will get the updates at some point after that date. However, if you bought the books or have the e-book format, you’re out of luck and will have to purchase the 2011 edition to obtain the updates.

Just like the processes we IT Service Management professionals work with every day, this is an opportunity for continual service improvement. I’m glad to see that the authors are listening to our feedback!

BTW: in case you’re wondering, there won’t be any need to retest! (Whew!)

Looking for more information? Please see a list of FAQs at http://www.best-management-practice.com/gempdf/ITIL_UPdate_FAQs_Summer_2011_June11.pdf.

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• BSM
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• Stonebridge

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