That Elusive "Single Version of the Truth"
Monday, July 26, 2010
I recently read an article about a new CEO’s “embarrassing problem.” It seems this CEO discovered there was no easy way for him to get a picture of what was happening in his company, no way for him to get the information he needs to accurately gauge the company’s true performance.
I’d be willing to bet that this guy’s embarrassment was at least partially due to the irony that his company was itself in the IT services business. But I submit that his situation persists at some level in all enterprises and across all industries.
I can make this assertion with confidence because, as the chief executive of a company that develops performance management solutions, I face the same basic problem that my customers do. And that is, getting to “a single version of the truth,” which is absolutely essential to making informed decisions.
And therein lies the crux of the problem. Getting to a single version of the truth is not a task you can simply check off your list as “done.” The science of performance management is evolutionary. And while performance management tools have been declining in price, that doesn’t mean getting to a single version of the truth is any easier. The critical success factor in performance management is persistence and adaptability in the face of constant change – and that is the case for both the executive and the technical solution.