Stonebridge's BSM consulting practice provides complete post-implementation support in order to enable you to realize the maximum value of your BMC Remedy investment through our SLA-based SmartSource delivery model, which provides you with blended onsite and offsite resources. Our BMC Remedy Support and Administration provides the following benefits:
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Affordability – Reduced operational and support costs of up to 50%
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Accountability – SLA-driven model enhances end-user experiences by adopting “On Time” delivery principle and reduce risk to the business.
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Flexibility – Leverage our best practices, capabilities, specialized skilled consultant and scalability on demand
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Sustainability – Proactively protect and evolve your investment
Stonebridge offers the following BMC Remedy Support and Administration services:
- Remote Administrative Services
- Application Management Services
- Base Maintenance
- Break/Fix Maintenance
- Corrective Maintenance
- Preventive Maintenance
- Regulatory Maintenance
- Base User Support/Reporting and Consulting
- Enhancements
- New Development