IT Service Management (ITSM) is a discipline for managing information technology (IT) systems. In essence an enterprise resource planning (ERP) discipline for IT departments, ITSM provides a framework to structure the IT-related activities and the interactions of IT technical personnel with business customers and users. In short, ITSM helps your IT organization run like a business (i.e., a focus on customer service) and become a true partner of your business users, rather than merely being a cost center.
Built on the ITIL framework, ITSM can help you reduce complexity, reduce costs, and lower the risk of business disruption by enabling predictable service delivery and transparency in how IT is delivered to the business. Stonebridge's IT Service Management solutions include:
ITSM Advisory Services
- ITIL and COBIT Workshops
- GAP Analysis, Requirement(s) Analysis, and Budget Analysis
- Process and integration Analysis
ITSM Technology Services
BMC Remedy - Asset Management, CMDB, Change Management, Service Request, Knowledge Management, Service Management Modules
- Implementation
- Custom Development
- Upgrades, Migration and Integrations
- Process Design and Development
ITSM Project Management Services
- Solution Assessments
- Solution Architecture and Design
- Project Plan Development - Execution - Monitoring
BMC Remedy Support and Administration
(SmartSource)
- Remote Administrative Services
- Application Management Services
- Base Maintenance
- Base User Support/Reporting and Consulting
- Enhancements